Shipping, Returns & Privacy Policy

Last updated: August 2026

1. Secure Payments

We accept PayPal, Visa and Mastercard for your peace of mind. All payments are processed through secure, encrypted channels. We never store your card details.

2. Shipping

We ship worldwide from Shanghai, China. International orders are dispatched within 1-3 business days of payment confirmation. Shipping times vary by destination (typically 5-15 business days via express lines). Tracking numbers are provided for every order.

3. Returns & Warranty

Your satisfaction is our priority. We offer a 14-day return window for any quality issues, and a 6-month warranty on the products we supply. If an item arrives damaged, defective, or does not match the agreed specification, contact us within 48 hours of delivery and we will resolve it promptly — replacement or refund.

4. Quality Guarantee

Every product we supply is inspected and tested before shipping. We provide genuine parts with verifiable specifications, and our team is available to help you select the correct part for your machine model (excavator, loader, bulldozer — Cat, Komatsu, Hitachi, Volvo, Doosan, Hyundai and more).

5. Privacy

We only use your contact information to process orders and respond to inquiries. We never sell or share your personal data with third parties. Communications are confidential and handled in compliance with applicable data protection laws.

6. Contact

Questions? Reach us any time — we reply within 24 hours:
Email: sales@cn-machinery.com
WhatsApp: +86 136 1161 8158